What is the difference between Raw Hair and Virgin Hair?

Raw Hair is minimally processed and offers the most natural appearance and longest lifespan, typically lasting 2–3 years with proper care. Virgin Hair has undergone light processing for texture consistency and can last up to 12 months or more with proper maintenance.

How many bundles do I need?

10–16 inches: 2–3 bundles. 18–24 inches: 3 bundles. 26–30 inches: 4 bundles. 32–34 inches: 4–5 bundles.

Can I colour the hair?

Yes. Our hair can be professionally coloured. We recommend using a qualified colour specialist for the best results.

Can I straighten curly hair?

Yes. Curly textures can be straightened and later restored to their original curl pattern with proper washing and care.

How long does the hair last?

Raw Hair: 2–3 years. Virgin Hair: up to 12 months or more. Longevity depends on maintenance and aftercare.

Minimal shedding is normal. Proper maintenance and installation will significantly reduce shedding.

Does the hair tangle?

Our premium quality hair experiences minimal tangling when properly maintained.

Can I swim with hair extensions?

Yes. We recommend rinsing the hair afterwards and applying a moisturising conditioner.

Can I reuse my extensions?

Yes. Most extension types can be reused multiple times with proper maintenance.

What is the difference between Machine Weft and Genius Weft?

Machine Wefts are thicker at the seam and are commonly used for traditional sew-ins. Genius Wefts are thinner, flatter, lightweight, and can be cut without shedding, making them ideal for discreet installations.

Do you offer colour matching?

Yes. We offer professional colour matching to help you choose the closest shade for a seamless blend. If you're unsure which colour is best, our team is happy to help.

Can I order samples before purchasing?

Yes. We offer Texture Match Sample Boxes, Blonde & Colour Match Boxes, Raw vs Virgin Comparison Boxes, and Extension Type Sample Boxes to help you make the right choice before purchasing.

Can you help me choose the right texture?

Absolutely. Our team can recommend the most suitable texture based on your natural hair, desired look, and styling preferences.

What if I'm unsure which product to buy?

You can contact our team, book a consultation, visit our salon, or order a sample box before purchasing.

Can you colour my hair before shipping?

Yes. We offer professional custom colouring services on selected products.

Can you create custom highlights?

Yes. We offer bespoke colouring and highlight services tailored to your desired look.

How long do custom coloured orders take?

Custom coloured orders require additional processing time before dispatch.

Are custom coloured products refundable?

No. Custom coloured products are made specifically to your requirements and cannot be returned or exchanged.

What's the difference between Ready-to-Wear and Custom Wigs?

Ready-to-Wear wigs are pre-made and ready for immediate use. Custom Wigs are handcrafted and customised specifically to your chosen specifications.

Can I customise my wig?

Yes. We offer customisation options including colour, density, length, lace type, styling, and hairline customisation.

How long does wig customisation take?

Most custom wig orders require additional processing time depending on the level of customisation requested.

Can I colour my wig later?

Yes. Most wigs can be coloured by a professional colourist provided they have not already undergone extensive processing.

How long do wigs last?

With proper care and maintenance, our wigs can last several years.

Do wigs come glueless?

Many of our wigs can be worn glueless. Product descriptions will specify construction details.

How do I store my wig when not in use?

Store your wig on a mannequin head or wig stand away from direct sunlight, heat, and humidity to maintain its shape and longevity.

How often should I wash my wig?

Most wigs should be washed every 10–20 wears depending on product build-up and usage.

Do I need a consultation before purchasing?

No. Most clients know exactly what they want and can order directly from our website. However, if you're unsure about texture, colour, length, or installation method, we recommend booking a consultation.

What happens during a consultation?

We assess your goals, lifestyle, natural hair, and desired outcome before recommending the most suitable products or services.

Can consultations be done online?

Yes. We offer both virtual and in-person consultations.

Is the consultation fee refundable?

Consultation fees are non-refundable.

Do I need to pay a deposit?

Yes. A deposit is required to secure your appointment and will be deducted from the remaining balance.

What happens if I'm late?

Late arrivals may result in reduced appointment time or rescheduling depending on availability.

Can I reschedule my appointment?

Yes. Appointments can be rescheduled with a minimum of 48 hours notice.

Do you offer refunds on services?

No. Due to the nature of salon services, refunds are not offered.

Can I bring my own hair?

Yes. We offer installation services for both client-supplied hair and DVH Extensions hair. Please ensure your hair is suitable for installation and brought with you to your appointment.

Do I need to wash my hair before my appointment?

No. Washing services are available where required.

Is parking available?

There is no dedicated salon parking. Pay-and-display parking is available on surrounding roads.

Which extension method is best for me?

The best method depends on your natural hair, lifestyle, maintenance preferences, and desired result. We recommend a consultation if you're unsure.

How often will I need maintenance?

For best results, we recommend: Tape Extensions every 3–4 weeks, LA Weave every 3–4 weeks, Micro Rings every 6–10 weeks, Sew-Ins every 2–3 weeks. Maintenance schedules may vary depending on hair growth, lifestyle, and aftercare routine.

Can extensions damage my hair?

When professionally installed and properly maintained, extensions should not damage your natural hair.

Can I exercise with extensions?

Yes. We recommend tying your hair up and following the correct aftercare routine.

How long is delivery?

Delivery times vary depending on your location and selected shipping method. Please see our Delivery & Returns page for current delivery estimates.

When will my order be dispatched?

Most orders are processed within 1–3 working days. Custom and coloured orders may require additional processing time.

Will I pay customs charges?

International customers are responsible for any customs duties or import taxes imposed by their country.

Can I change my delivery address after placing an order?

Address changes are not possible once an order has been placed. If you contact us immediately, we may be able to cancel the order so that a new order can be placed with the correct address.