At DVH Extensions (“we”, “our”, or “us”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use and protect your information when you visit our website, purchase our products, book our services or contact us.
1. Information We Collect
We may collect the following information:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment information (processed securely through our payment providers)
- Order history
- Booking details
- IP address
- Device and browser information
- Website usage data collected through cookies and analytics
2. How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Arrange appointments and salon services
- Respond to enquiries and customer support requests
- Send order confirmations and booking updates
- Improve our website and customer experience
- Detect fraud and protect our business
- Send marketing emails where you have given your consent
- Comply with legal and regulatory obligations
3. Marketing Communications
If you subscribe to our mailing list or choose to receive marketing communications, we may send you updates about new collections, exclusive offers, product launches and promotions.
You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
4. Payments
Payments made through our website are processed securely by trusted third party payment providers. We do not store your full payment card details on our servers.
5. Cookies
Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic and help us improve our services.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our website.
6. Third Party Services
We may share your information with trusted third parties where necessary to operate our business, including:
- Shopify
- Payment providers
- Shipping and courier companies
- Booking software providers
- Email marketing providers
- Analytics services
- Customer support platforms
These providers only receive the information necessary to perform their services and are required to protect your information.
7. Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, misuse, loss or disclosure.
While we take reasonable steps to safeguard your data, no method of online transmission or electronic storage can be guaranteed to be completely secure.
8. Data Retention
We retain your personal information only for as long as necessary to provide our services, fulfil legal obligations, resolve disputes and enforce our agreements.
9. Your Rights
If you are located in the United Kingdom or European Economic Area, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict or object to certain processing
- Withdraw marketing consent at any time
- Request a copy of your personal data where applicable
To exercise any of these rights, please contact us using the details below.
10. Children’s Privacy
Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
DVH Extensions
Email: admin@dvhextensions.com
Privacy enquiries: admin@dvhextensions.com
Website: https://dvhextensions.com
