Effective Date: 20 July 2026
Welcome to DVH Extensions. These Terms & Conditions govern your use of our website, the purchase of our products and the booking of our salon services. By accessing our website, placing an order or booking an appointment, you agree to these Terms & Conditions.
If you do not agree with these Terms, please do not use our website or services.
1. About Us
DVH Extensions is a UK based luxury hair extension and wig company specialising in premium human hair products and professional hair extension services.
2. Eligibility
By placing an order or booking a service, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.
3. Products
We make every effort to ensure that product descriptions, photographs and colours are as accurate as possible. Due to differences in screen settings, lighting and photography, colours may vary slightly from the actual product.
As our products are made from natural human hair, each item is unique. Slight variations in colour, texture, density and wave pattern are normal and are not considered faults.
4. Pricing
All prices are displayed in GBP (£) unless otherwise stated.
Prices may change without prior notice. The price charged will always be the price displayed at the time your order is placed.
5. Payment
Payment must be received in full before products are dispatched.
For salon appointments, deposits will be required to secure your booking. Remaining balances are payable at your appointment unless otherwise agreed.
6. Order Processing
Processing times vary depending on the product ordered.
Estimated processing times include:
• Standard stock colours: up to 2 working day
• Custom colours: Up to 3 working days
• Highlight Blend Extensions: Up to 3 working days
• Custom wigs: Up to 3 working days
These processing times do not include shipping times.
7. Shipping & Delivery
Delivery estimates are provided for guidance only and are not guaranteed.
Once an order has been dispatched, delivery is the responsibility of the courier.
DVH Extensions is not responsible for delays caused by:
• Courier companies
• Customs inspections
• Severe weather
• Public holidays
• Industrial action
• Circumstances beyond our reasonable control
International customers are responsible for any customs duties, import taxes or additional charges imposed by their country.
Risk in the products passes to the customer upon confirmed delivery.
8. Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.
Tracking updates may take up to 24 hours to appear.
9. Returns & Exchanges
Please refer to our Delivery & Returns Policy for full details.
Due to hygiene regulations and the nature of human hair products, returns are only accepted where:
• Products remain unused
• Security tags remain attached
• Packaging remains intact
• Return is requested within 14 days of delivery
We reserve the right to refuse returns that do not meet these requirements.
10. Non Returnable Items
The following items cannot be returned unless faulty:
• Opened hair products
• Worn or installed hair
• Hair that has been brushed, washed or altered
• Custom coloured products
• Highlight Blend Extensions
• All wigs sold by DVH Extensions
• Products with removed security tags
• Clearance items
• Gift cards
11. Wig Orders
All wigs sold by DVH Extensions are handcrafted and prepared to each customer’s order, including our Ready to Wear Wig Collection.
As each wig is produced or customised specifically for the customer, all wig sales are final.
We do not accept returns, exchanges or refunds for wigs unless the item is found to be faulty or incorrect upon delivery.
Customers are responsible for selecting the correct:
• Cap size
• Lace type
• Hair texture
• Hair length
• Colour
Please ensure all order details are correct before completing your purchase, as orders cannot be amended once production has begun.
12. Wig Inspection
Customers must carefully inspect their wig immediately upon delivery before removing any packaging, security tags, cutting the lace, wearing the wig or making any alterations.
If you believe your wig has been supplied incorrectly or is faulty, you must notify us within 48 hours of delivery with clear photographs and your order number.
Any wig that has been worn, had the lace cut or removed, been brushed, washed, coloured, chemically treated or altered in any way will not be eligible for a refund, exchange or replacement.
13. Faulty or Incorrect Orders
If you believe your order is faulty or incorrect, you must notify us within 48 hours of delivery.
Please provide:
• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the packaging where applicable
We reserve the right to inspect the item before determining an appropriate resolution.
14. Salon Appointments
Appointments may require a deposit.
Clients are responsible for arriving on time.
Late arrivals may result in a reduced appointment time or require rescheduling.
Appointments cancelled or rescheduled with less than 48 hours’ notice may result in the loss of the booking deposit.
15. Client Supplied Hair
DVH Extensions cannot guarantee the quality, longevity or performance of hair supplied by clients.
We reserve the right to refuse installation if the hair is unsuitable.
16. Custom Wig Appointments
For custom wig services carried out at DVH Salon:
• Wig units must be delivered or posted to us at least 3 working days before the appointment.
• Same day customisation requests may incur additional charges.
• Any additional work required will be confirmed before services begin.
17. Product Care
Human hair is a natural product and requires proper maintenance.
Failure to follow recommended aftercare instructions may reduce the lifespan of your hair extensions or wig and does not constitute a product fault.
18. Limitation of Liability
To the fullest extent permitted by law, DVH Extensions shall not be liable for any indirect, incidental or consequential losses arising from the use of our products or services.
Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud or any liability that cannot legally be excluded under UK law.
19. Intellectual Property
All website content, including photographs, logos, product descriptions, graphics, videos and written content, is owned by DVH Extensions and may not be copied, reproduced or used without prior written permission.
20. Privacy
Your personal information is handled in accordance with our Privacy Policy and the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
21. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
22. Changes to These Terms
We reserve the right to update these Terms & Conditions at any time.
Any changes will become effective immediately upon publication on our website.
23. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us.
DVH Extensions
Email: admin@dvhextensions.com
Website: www.dvhextensions.com
