Shipping policy

Hair Extensions & Hair Products

Due to hygiene reasons, all hair extensions, wigs, frontals, closures, clip-ins, tape-ins, tools, accessories, and other hair products are non-refundable once dispatched.

We only accept returns if:

• The item is unused, unworn, unaltered, and in its original packaging.
• The security ties and tags remain intact.
• The return is requested within 14 days of delivery.
• The item has not been brushed, washed, coloured, cut, installed, or chemically treated.

Items returned that do not meet these conditions will be refused and returned to the customer.

Custom Orders

The following items are non-refundable and non-exchangeable:

• Custom made wigs
• Custom coloured hair
• Custom length requests
• Made-to-order products
• Special order items

These products are created specifically for your order and cannot be resold.

Salon Services

All salon services are non-refundable.

If you are unhappy with your service, please contact us within 48 hours of your appointment. We will assess the concern and, where appropriate, offer a complimentary adjustment.

Refunds will not be provided for:

• Change of mind
• Failure to follow aftercare advice
• Services performed on client supplied hair
• Normal wear and maintenance
• Delayed concerns reported after 48 hours

Deposits

All booking deposits are non-refundable.

Deposits secure your appointment and compensate for reserved salon time.

Appointments may be rescheduled with at least 48 hours’ notice.

Damaged, Faulty or Incorrect Items

Please inspect your order upon delivery.

If you receive:

• A damaged item
• A faulty item
• The wrong product

Please contact us within 48 hours of receiving your order and include:

• Your order number
• Clear photographs
• A description of the issue

We will investigate and arrange a replacement, exchange or refund where appropriate.

Returns Process

To request a return, please contact us before sending your order back.

Items returned without prior authorisation may not be accepted.

Customers are responsible for return shipping costs unless the item is faulty or sent incorrectly.

We recommend using a tracked and insured delivery service, as DVH Extensions cannot be held responsible for returns lost in transit.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to your original payment method within 5 to 10 working days.

Original shipping charges are non-refundable.

Contact Us

If you have any questions regarding returns or refunds, please contact us at:

Email: info@dvhextensions.com